Refund policy

The short version: everything we make is handmade, and we stand behind it. If your piece arrives damaged, we make it right, fast.

Damaged or wrong item

Please open your order as soon as it arrives and look it over. If anything shows up damaged, defective, or it's the wrong item, email us at info@tikidiablo.com within 7 days with a photo. We ship most pieces insured, so we will replace it and handle the carrier claim on our end. You should not have to fight with the shipping carrier, that part is our job.

A note on handmade pieces

Every mug is hand-cast, hand-glazed, and fired by us, so small variations in color, finish, and shape are normal and part of the charm. Those aren't defects. We photograph everything as honestly as we can, but no two pieces are exactly alike.

Returns (change of mind)

If you'd like to return an unused piece for another reason, you have 30 days from delivery to request one. The item must be unused and in its original condition and packaging. To start, email info@tikidiablo.com and we'll confirm the details. Returns are sent to: Tiki Diablo Design LLC, 753 1/2 West Basin St, San Pedro, CA 90731. Please don't send anything back before contacting us, since we can't accept returns that show up unannounced. Return shipping is the buyer's responsibility unless the return is our error, and we recommend insuring it, because we can only refund pieces that make it back to us safely.

Non-returnable items

  • Gift cards

  • Sale items

  • Custom or commissioned pieces

  • The Vault (artist proofs and one-of-a-kind pieces). These are sold as-is, with any wear or imperfections noted right in the listing, so they aren't eligible for return based on those disclosed details.

Exchanges

The fastest way to get what you want is to return the piece you have and, once the return is accepted, place a new order for the one you want.

European Union 14-day cooling-off period

If your order ships into the European Union, you have the right to cancel or return it within 14 days, for any reason, no justification needed. The item must be unused and in its original condition and packaging, with proof of purchase.

Refunds

Once we receive and inspect your return, we'll let you know whether the refund is approved. If it is, we'll refund your original payment method within 10 business days. Your bank or card company may take a little longer to post it. If more than 15 business days have passed since we approved your return and you still don't see it, email us at info@tikidiablo.com.