Hand wash only, no dishwasher. That goes for all our ceramics. They're hardy, but they're handmade, so treat them like the little works of art they are and they'll be with you a long time.

We ship once a week, every Friday. Orders placed by Thursday go out that Friday, and anything after rides along the following week. Once it ships, standard delivery in the US runs about 3 to 5 business days. It's just us back here packing everything by hand, so thank you for your patience.

US shipping is a flat rate based on the weight of your order, shown at checkout: roughly $6 for small items like apparel and pendants, $12 for a standard mug, and $18 for larger pieces like bowls. Free US shipping on orders over $250.

We do. Canada and Mexico are a flat $25, and the rest of the world is $45. Any customs fees, duties, or import taxes are set by your country and are your responsibility, so please check your local rules before ordering.

Open your order as soon as it lands and look it over. If anything shows up damaged, defective, or the wrong item, email us at info@tikidiablo.com within 7 days with a photo. We ship most pieces insured, so we'll replace it and handle the carrier claim on our end. You shouldn't have to fight with the shipping company, that's our job.

Some pieces are made to order. For those, you put a deposit down to reserve your spot, and the balance (plus current shipping and tax) is charged when the piece is ready to ship. We'll always say clearly on the listing when something is a pre-order, and we'll email you when it's time to finish your order.

When your piece is ready, we email you a link to pay your remaining balance. If you think yours should be ready and you haven't heard from us, check your spam, then email info@tikidiablo.com and we'll get you sorted. Your piece is saved for you either way.

If a piece is unused and in its original condition and packaging, you have 30 days from delivery to request a return. Email info@tikidiablo.com first to start it. A few things can't be returned: gift cards, sale items, custom or commissioned pieces, and Vault pieces (those are sold as-is, with any wear noted in the listing). Full details live in our Return and Refund Policy.

Yes, it's a big part of what we do. We design and produce custom tiki mugs and drinkware for bars, restaurants, and brands, from first concept to finished ceramic. Head to our Custom Drinkware page and tell us what you're dreaming up.

The Vault is where our rare pieces live: artist proofs, one-of-a-kinds, and pieces we've collected over the years. Some have light wear or small imperfections and are sold as-is. New treasures land now and then, so it's always worth a look.

Email us at info@tikidiablo.com. It's a small crew, so give us a little time, but we read everything and we'll get back to you. Cheers.